Returns & Exchanges
At Crystal Scooper, we carefully inspect and pack every order before dispatch. If something isn’t right with your purchase, we’re here to help.
1. Return Eligibility
Eligible products may be returned within 15 days of delivery, subject to the conditions below. Products must be unused, undamaged, and returned in their original packaging with all tags, certificates, accessories, and complimentary items included.
2. Non-Returnable Products
For hygiene, safety, customization, or product-integrity reasons, certain products may not be eligible for return. These can include personalized products, used or damaged items, opened ritual/wellness products, clearance items, gift cards, and products specifically marked “Non-Returnable” on the product page.
3. Natural Crystal Variations
Crystals are natural products, so every piece is unique. Differences in colour, shape, size, texture, inclusions, patterns, and natural markings are expected and are generally not considered defects.
4. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect product, please contact Customer Support promptly after delivery with your order number, clear photographs, and an unboxing video where applicable. Once verified, we will assist with an appropriate replacement, exchange, or refund.
5. Exchanges
Eligible products may be exchanged subject to product availability and approval. If your preferred replacement is unavailable, we may offer an alternative product, store credit, or refund where applicable.
6. How to Request a Return
Contact Crystal Scooper Customer Support with your order number and reason for return. Our team will review your request and provide return instructions if the product is eligible. Please do not send products back without receiving return instructions.
7. Return Shipping
Return-shipping charges may apply for preference-based returns or exchanges. Where a verified incorrect or damaged item was sent by Crystal Scooper, eligible return/replacement shipping costs will be handled according to our policy.
8. Refunds
After the returned product is received and inspected, approved refunds will be processed to the original payment method or another method communicated to you. Processing times may vary depending on your bank, card issuer, UPI provider, or payment gateway.
9. Order Cancellations
Cancellation requests should be submitted as soon as possible. Orders that have already been packed or dispatched may not be eligible for cancellation and may instead be handled under the applicable return process.
10. Sale & Promotional Items
Products purchased during sales or promotional campaigns are subject to the return/exchange conditions stated during the promotion. Certain final-sale products may not be eligible for return or exchange.
