Privacy Policy
At Crystal Scooper, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, make a purchase, or communicate with us.
1. Information We Collect
We may collect information such as your name, email address, phone number, billing/shipping address, order information, account details, and communications with our customer-support team. We may also automatically collect technical information such as device type, browser, IP address, pages visited, and website interaction data.
2. Payment Information
Payments may be processed through third-party payment providers. Crystal Scooper generally does not directly store complete card, UPI, or banking credentials handled securely by those providers.
3. How We Use Your Information
We may use your information to process and deliver orders, provide customer support, manage returns and refunds, communicate order updates, improve our website, prevent fraud, maintain security, and comply with legal obligations. Where permitted, we may also send promotional communications about new arrivals, offers, crystal guidance, and other updates.
4. Cookies & Similar Technologies
Our website may use cookies and similar technologies to remember preferences, maintain shopping-cart functionality, understand website usage, improve performance, and support analytics or advertising. You may be able to manage cookies through your browser or available website privacy controls.
5. Sharing Your Information
We may share necessary information with trusted service providers such as payment gateways, courier partners, website/hosting providers, analytics providers, customer-support platforms, and other vendors required to operate our business. We do not sell your personal information for money.
6. Marketing Communications
If you subscribe to marketing communications, we may send you promotional emails or messages. You can unsubscribe using the available unsubscribe option or by contacting us. Transactional messages related to your orders or account may still be sent where necessary.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure. However, no internet-based system can guarantee absolute security.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, accounting, dispute resolution, fraud prevention, and applicable legal requirements.
9. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including requesting access, correction, updating, or deletion, and withdrawing consent where processing is based on consent. Certain information may need to be retained where required by law or for legitimate business purposes.
10. Third-Party Links
Our website may contain links to third-party websites or services. Crystal Scooper is not responsible for the privacy practices of third parties, and we encourage you to review their respective privacy policies.
11. Children’s Privacy
Our website and services are not intended to knowingly collect personal information from children where parental consent or another lawful basis is required under applicable law.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, business practices, or legal requirements. The latest version will be published on this page with an updated date.
13. Contact Us
For privacy questions or requests regarding your personal information, please contact Crystal Scooper Customer Support using the contact details provided on our website.
